Finally got some mercy for them to cancel our account. If I needed a deeper or clearer answer for something, I got referred to another department because no one wanted to spend time and resolve the issue. LogMeIn's structure is primarily sales driven with a majority of their customer service agents outsourced and without real knowledge of the services and products the call center agents essentially work as messengers that direct you to other departments. Changes to our account happened without notification to us. Despite being listed as a corporate account and being assigned an account manager, there was just way too much lack of communication about their internal changes. We upped our services with LogMeIn/GoToWebinar given the nature of the pandemic and because our organization was hosting more online events. The other customers reviews have summed it up well. I have solved it! And I have now had to pay twice! Then I get an email from support that they have solved it. Now I have had to pay twice for my premium account. If they did respond, they did not solve the problem. Support did not respond to any of my emails. However, my premium account has been revoked for no reason. Ik heb het oplost! En ik heb nu twee keer moeten betalen! To be honest, I still thought the price was reasonable. Vervolgens krijg ik een mail van support dat ze het opgelost hebben. Nu heb ik twee keer moeten betalen voor mijn premium account. Reageerden ze wel, dan losten ze het probleem niet op. Support reageerde op geen van mijn mails. Echter zonder reden is mijn premium account ingetrokken. 2x betalen, pay twice, no help from supportĮerlijk gezegd vond ik de prijs nog steeds redelijk.
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